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When Time Stands Still: Aviva’s Delays and the Cost to Financial Professionals

Writer: Kundan BhaduriKundan Bhaduri

An hourglass on a cluttered desk captures the frustration of delays in financial services.
An hourglass on a cluttered desk captures the frustration of delays in financial services.


Nine months. That’s how long it took to process a simple Deed of Assignment at Aviva. For Rowley Turton and countless others in the financial services sector, delays like these are no longer rare anomalies but alarmingly frequent occurrences. How can an industry tasked with fostering economic growth thrive when efficiency is brought to a standstill?



The Growing Issue of Provider Delays


The story of Rowley Turton’s nine-month ordeal with Aviva is more than an isolated grievance; it’s a symptom of a larger issue plaguing the financial services sector. Providers’ delays, once seen as exceptions, now seem to be the unwelcome norm. While Rachel Reeves vocally champions economic growth, how can such aspirations materialise when inefficiencies create bottlenecks at every turn?




The Impact on Clients and Businesses


This isn’t just about paperwork. The consequences ripple far beyond the confines of offices and inboxes. Clients are left waiting, sometimes in financial limbo. Businesses suffer as their ability to deliver timely and effective services diminishes. The wider economy, dependent on a well-oiled financial services sector, feels the strain too.



How Can We Address These Systemic Problems?


But this isn’t just a rant; it’s a call to action. Are these experiences unique to certain providers, or are we facing a broader systemic issue? We need your voice to uncover the scope of this problem and, crucially, to push for solutions. Are you a financial adviser grappling with similar issues? Have you found a way to cut through the red tape? Share your stories, frustrations, and insights.



The financial services sector is the backbone of economic growth. It deserves better, and so do its professionals and clients. Let’s start the conversation and demand the standards we’ve all earned. Together, we can push for a system that values efficiency as much as it values results. Share your experiences in the comments below.

 
 
 

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